CALL TO ORDER (817) 640-0992

In 2016, ACP International celebrated 30 years of successful partnerships with our customers, many of whom we consider friends. Many of these relationships are based upon years of mutual trust and loyalty. We are thankful for that. However, when new customers place their trust in us, we can forget that they might not be as familiar with our business and manufacturing processes. So, we’ve compiled a list of the top five questions we are asked to share some common ACP information.

Do you offer quantity discounts?
In many cases, we are able to offer quantity discounts on items we distribute for our vendors. Because of our good vendor relationships, we are often able to secure the best pricing and pass those savings along to you. For items we manufacture, we can almost always provide a discount on larger quantity orders. The discount varies based on the complexity of the job and the quantity requested. Please submit your RFQ via our contact us page or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.. We’d be happy to provide competitive pricing on your project.

Do you have a drop ship penalty?
No, we do not have a drop ship penalty.

What art file formats do you require for custom orders?
To efficiently produce your order and maintain your brand standards, we require vector-based art files. Files built in Adobe Illustrator (.ai or .eps file extensions) work best. However, if you provide an image file such as a .jpg or .tif, the art should be built to the size of the final product. Our goal is for your custom logos and text to be as sharp as possible. If you need assistance with graphic design, we can offer some basic services or refer you to a graphic designer who can help.

When will my order ship?
Most orders take 12-15 business days to be produced and shipped. Some larger and/or custom orders can take a little longer. Please submit your RFQ via our contact us page or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with you’re specific questions for a more firm deadline.

What is your return policy?
We accept returns on stock items within 90 days of the ship date. A restocking fee may be applied. Unfortunately, we cannot accept returns on non-stock or custom items. Please see the return policy.

Of course this list is not comprehensive, head over to our FAQ page for more answers and if you have a specific question, please contact us.

At ACP, our business model is The Chair. Yes, a chair, picture it. The legs are the foundation of The Chair. Each leg represents an important partner in our business. They make our Company strong – our customers, our employees, our vendors, and our owners. Every business decision we make must fair and beneficial for all four. This model has facilitated great success for more than three decades, and we hope to continue that success for many more.

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Our Location

ACP International
521 N. Great Southwest Pkwy.
Arlington, TX 76011 USA

Contact Details

Main: 817-640-0992
Monday - Friday, 8:00am - 5pm CT
Fax: 817-633-3131
Authorized Distributor for Mexico & Central America: Aurelio with ComptelG

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