In 2016, ACP International celebrated 30 years of successful partnerships with our customers, many of whom we consider friends. Many of these relationships are based upon years of mutual trust and loyalty. We are thankful for that. However, when new customers place their trust in us, we can forget that they might not be as familiar with our business and manufacturing processes. So, we’ve compiled a list of the top five questions we are asked to share some common ACP information.
Do you offer quantity discounts?
Do you have a drop ship penalty?
No, we do not have a drop ship penalty.
What art file formats do you require for custom orders?
To efficiently produce your order and maintain your brand standards, we require vector-based art files. Files built in Adobe Illustrator (.ai or .eps file extensions) work best. However, if you provide an image file such as a .jpg or .tif, the art should be built to the size of the final product. Our goal is for your custom logos and text to be as sharp as possible. If you need assistance with graphic design, we can offer some basic services or refer you to a graphic designer who can help.
When will my order ship?
What is your return policy?
We accept returns on stock items within 90 days of the ship date. A restocking fee may be applied. Unfortunately, we cannot accept returns on non-stock or custom items. Please see the return policy.
At ACP, our business model is The Chair. Yes, a chair, picture it. The legs are the foundation of The Chair. Each leg represents an important partner in our business. They make our Company strong – our customers, our employees, our vendors, and our owners. Every business decision we make must fair and beneficial for all four. This model has facilitated great success for more than three decades, and we hope to continue that success for many more.
Identify your network with ACP International!