ACP International/SA-SO accepts returns on stock items within 90 days of the ship date. Please contact ACP’s/SA-SO’s customer service personnel for a Return Authorization number. Items must be returned within 30 days of the Return Authorization’s date of issue. A 20% restocking fee is charged on the returned items. Once quantities are confirmed and items are received in acceptable condition, a credit memo will be issued. ACP/SA-SO does not issue refunds on returned items.
ACP/SA-SO does not accept returns on non-stock or custom items. Typically these items are manufactured on an “as ordered” basis, and cannot be used or resold for any other purpose.
ACP/SA-SO is not to be held responsible for freight charges returning the merchandise to our warehouse. The customer is responsible for arranging the pickup and delivery of the merchandise to ACP/SA-SO. The return authorization number must be clearly marked on all packages.
OTHER TERMS & CONDITIONS
ACP International realizes that sometimes it is necessary to cancel an order. Stock items are usually sent out the next business day, in most cases. Stock items should be canceled within 12 hours. Custom orders are required to have artwork approval for all new items and cannot be canceled after 24 hours after artwork approval is returned. If this is a custom item for which previous artwork is to be used, the order must be canceled within 24 hours from receipt of order.
Errors in Shipping:
ACP International realizes that errors do happen, although we strive to do our very best to deliver the products you requested. We ask that all shipments be checked upon receipt for the correct items and count on your order. Any discrepancies must be reported to our office within 30 days or receipt of your order. Our staff will take the necessary steps to rectify any problems.
To maintain your satisfaction and ensure your final product is the highest possible quality, ACP International can only accept the following file formats:
- Vector-rendered artwork (.ai, .eps, or .pdf)
- Non-vector rendered artwork built to size (.pdf, .png, .psd, .tiff)
Unfortunately, we are unable to work with the following types of files:
- Any low-resolution image optimized for web or on-screen viewing (.jpg, .gif, or .png)
- Microsoft Word, Publisher or Excel files
The largest file we can accept via email is 15MB. If you have a larger file, please use our FTP portal at www.Megatrans.com and select ACP International.
We appreciate your business and want you to be completely satisfied with your final product!